Most first calls start with a figure that’s moved and
no agreed explanation for it.
The answer’s in data you already hold and
can’t read: call recordings nobody has time for, free text somebody
retypes into a spreadsheet, and until recently reading that lot was a job
for a person with a spare month. Most of the work is data engineering,
and AI does less of it than you’d expect. The hard part is picking
the number that would change what someone does.
Capture happens at the bench or on the call. The
decisions get made on a screen somewhere else. I build both, because a
dashboard fed by numbers somebody typed in at the end of a shift
doesn’t get used.